Frequently Asked Questions

Booking

How do I book a flight?

Search for your route by entering your departure and destination cities, travel dates, and number of passengers. Select a flight from the results, enter passenger details, and complete payment to confirm your booking.

Can I book for multiple passengers?

Yes, you can book up to 9 passengers in a single booking. Select the number of passengers in the search form before searching for flights.

How long is my reservation held?

Your reservation is held for 30 minutes after selecting a flight. Complete payment within this window to confirm your booking. If payment is not received, the reservation will be automatically cancelled and seats released.

Can I book a round-trip or multi-city flight?

Yes, our search form supports one-way, round-trip, and multi-city bookings. Select the appropriate tab on the search form to choose your trip type.

Will I receive a confirmation after booking?

Yes, you will receive an email confirmation with your booking reference and flight details immediately after payment is confirmed. You can also view all your bookings in your account dashboard.

Baggage

What is the baggage allowance?

Baggage allowance varies by airline, route, and cabin class. Most economy tickets include one carry-on bag (up to 7kg) and one checked bag (up to 23kg). Check your booking details for the specific allowance for your flight.

Can I purchase extra baggage?

Yes, additional baggage can usually be purchased at the airport or through the airline's website. We recommend purchasing extra baggage in advance as it is typically cheaper than paying at the airport.

Travel-documents

Do I need a passport for international flights?

Yes, a valid passport is required for all international flights. Ensure your passport is valid for at least 6 months beyond your travel date. Some destinations may also require a visa.

Do I need a visa for my destination?

Visa requirements vary by destination and your nationality. We recommend checking with the embassy or consulate of your destination country before booking. We are not responsible for denied boarding due to missing travel documents.

Payment

What payment methods are available?

We support bank transfer, PayPal, Cash App, Venmo, Bitcoin, USDT, and other cryptocurrencies. Available methods may vary by region and are configurable by our admin team.

How do I upload payment proof?

After selecting your payment method, follow the instructions on the payment page. Once you have made the payment, click "I've Paid — Upload Proof" and upload your receipt, screenshot, or transaction hash.

How long does payment verification take?

Payment verification is typically completed within 1-2 business hours. Crypto payments may require 1-3 network confirmations depending on the cryptocurrency used.

Do you accept cryptocurrency payments?

Yes, we accept Bitcoin (BTC), USDT (TRC20/ERC20), Ethereum (ETH), and other major cryptocurrencies. When selecting a crypto payment method, a QR code and wallet address will be displayed for your convenience.

Is my payment information secure?

Yes, all payment information is encrypted and processed securely. We never store your full card details. Sensitive payment method details are masked when displayed.

Account

Do I need an account to book?

No, you can book as a guest. However, creating an account lets you track bookings, save passenger details for faster checkout, access booking history, and receive exclusive offers.

How do I enable two-factor authentication (2FA)?

Go to your account settings and select "Enable 2FA." You will need an authenticator app such as Google Authenticator or Authy. Scan the QR code and enter the verification code to complete setup.

I forgot my password. How do I reset it?

Click "Login" on the homepage, then click "Forgot Password." Enter your email address and we will send you a password reset link. The link expires after 60 minutes for security.

Cancellation

Can I cancel my booking?

Yes, you can cancel your booking from the booking review page in your account. Cancellation eligibility depends on the fare rules of your ticket. Refundable fares allow cancellation with a full or partial refund.

How are refunds processed?

Refunds are processed back to your original payment method. For bank transfers and digital payments, please allow 3-5 business days. Crypto refunds are sent to the original wallet address and may take 1-2 hours depending on network congestion.

What is the refund policy for non-refundable tickets?

Non-refundable tickets cannot be refunded after payment confirmation. However, you may still be able to cancel the booking. Check the fare rules displayed on each flight for specific refund eligibility.