Privacy Policy — Skyvera

Last updated: August 29, 2026

Skyvera ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our flight booking platform. Please read this Privacy Policy carefully. If you do not agree with the terms of this Privacy Policy, please do not access the Platform.

1. Information We Collect

1.1. Information You Provide

Account Information: Name, email address, phone number, password, and profile preferences when you create an account.
Booking Information: Passenger names, dates of birth, gender, passport/travel document details, contact information, emergency contact details, and special requests.
Payment Information: Payment method details, billing address, and transaction records. We do not store full credit card numbers on our servers.
Communication: Messages, emails, and other communications you send to us.

1.2. Information Collected Automatically

Device and Usage Data: IP address, browser type, operating system, device identifiers, pages visited, time spent on pages, and clickstream data.
Cookies and Tracking Technologies: See our Cookie Policy for details on how we use cookies and similar technologies.
Location Data: Approximate location derived from your IP address for currency and content localization.

2. How We Use Your Information

To process and manage your bookings, including communicating with airlines on your behalf
To send booking confirmations, itinerary updates, and travel notifications
To process payments and prevent fraud
To provide customer support and respond to your inquiries
To personalize your experience and display relevant content
To send promotional communications (only if you have opted in)
To comply with legal obligations and protect against liability
To improve our Platform, services, and user experience
To monitor and analyze usage trends and platform performance

3. Legal Bases for Processing (GDPR)

For users in the European Economic Area, we process your personal data under the following legal bases:

Consent: When you provide consent (e.g., for marketing communications).
Contract Performance: To fulfill our booking contract with you.
Legal Obligation: To comply with applicable laws and regulations.
Legitimate Interest: For business operations, fraud prevention, and platform security.

4. Information Sharing and Disclosure

We may share your information with:

Airlines and Travel Partners: To process and fulfill your bookings, passenger and flight details will be shared with the relevant airline.
Payment Processors: To process your transactions securely.
Service Providers: Third parties that provide services on our behalf (e.g., email delivery, analytics, hosting).
Legal Authorities: When required by law, court order, or government regulation.
Business Transfers: In connection with a merger, acquisition, or sale of assets.

We do not sell your personal information to third parties.

5. Data Security

We implement industry-standard security measures to protect your personal information, including:

SSL/TLS encryption for data transmission
Encryption of sensitive data (e.g., passport numbers) at rest
Access controls limiting data access to authorized personnel only
Regular security assessments and audits
Secure payment processing that does not store full card details

However, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security.

6. Data Retention

We retain your personal information for as long as your account is active or as necessary to provide our services. Booking and transaction records are retained for a minimum of seven (7) years to comply with legal and tax requirements. After this period, data is securely deleted or anonymized.

7. Your Privacy Rights

Depending on your jurisdiction, you may have the following rights:

Access: Request a copy of your personal data.
Rectification: Request correction of inaccurate or incomplete data.
Erasure: Request deletion of your personal data ("right to be forgotten").
Restriction: Request that we limit processing of your data.
Portability: Request your data in a structured, machine-readable format.
Objection: Object to certain types of processing.
Withdraw Consent: Withdraw consent for processing based on consent at any time.

To exercise any of these rights, contact us at support@fluxfills.com.

8. Children's Privacy

The Platform is not intended for children under 18. We do not knowingly collect personal information from children under 18. If you believe we have collected information from a child, please contact us immediately.

9. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. We take reasonable steps to ensure that your data is protected in accordance with this Privacy Policy and applicable law, including through standard contractual clauses or other appropriate safeguards.

10. Third-Party Links

Our Platform may contain links to third-party websites. We are not responsible for the privacy practices of these sites. We encourage you to read the privacy policies of any third-party sites you visit.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last updated" date. We encourage you to review this policy periodically.

12. Contact

If you have questions about this Privacy Policy or our data practices, please contact us at:

Email: support@fluxfills.com