Refund Policy — Skyvera

Last updated: August 29, 2026

This Refund Policy explains how refunds are handled for bookings made through Skyvera. This policy works in conjunction with our Cancellation Policy and the fare rules set by each airline.

1. Refund Eligibility

1.1. Fully Refundable Fares

Bookings made on refundable fare types are eligible for a full or partial refund of the base fare, minus any airline-imposed cancellation fees. Taxes and fees may also be refunded depending on the airline's policy.

1.2. Non-Refundable Fares

Non-refundable fares are not eligible for a cash refund. However, some airlines may offer:

Travel credit or voucher for future use (validity varies by airline, typically 12 months)
Name change or date change with payment of a change fee and fare difference

1.3. 24-Hour Free Cancellation

For bookings made at least 7 days before departure, you may cancel within 24 hours of booking for a full refund, regardless of fare type. This is in compliance with U.S. DOT regulations and similar international consumer protection rules.

1.4. Airline-Initiated Cancellations

If the airline cancels your flight, you are entitled to a full refund of the fare paid, including taxes and fees. Skyvera will process this refund on your behalf once the airline confirms the cancellation.

2. Refund Amount Calculation

The refund amount is calculated as follows:

Base fare: Refundable based on airline fare rules
Taxes: Government-imposed taxes are generally refundable
Airline fees: Subject to airline policy
Skyvera service fee: Non-refundable after the 24-hour window
Payment processing fee: Non-refundable
Booking fee: Non-refundable after the 24-hour window

The total refund will be the sum of all refundable components, less any applicable cancellation fees.

3. Refund Methods

3.1. Refunds are processed back to the original payment method used for the booking:

Credit/Debit Card: Refund to the original card. Processing time: 5-10 business days.
Bank Transfer: Refund to the original bank account. Processing time: 7-14 business days.
Cash App/Venmo: Refund to the original account. Processing time: 3-5 business days.
Cryptocurrency: Refund in the original cryptocurrency at the original transaction value. Processing time: 1-3 business days.

3.2. We cannot process refunds to a different payment method than the one used for the original booking.

4. Refund Processing Time

4.1. Skyvera processes approved refunds within 2-3 business days of receiving confirmation from the airline.

4.2. After processing, the time for the refund to appear in your account depends on your payment provider:

Cards: 5-10 business days
Bank transfers: 7-14 business days
Digital wallets: 3-5 business days
Cryptocurrency: 1-3 business days

4.3. If you have not received your refund after the expected processing time, please contact your bank or payment provider first, then contact us at support@fluxfills.com.

5. Travel Credits and Vouchers

5.1. When an airline issues a travel credit instead of a cash refund, Skyvera will provide you with the credit details, including:

Credit amount
Validity period (typically 12 months from issue date)
Usage instructions and restrictions
Airline confirmation number

5.2. Travel credits are subject to the airline's terms and conditions. Skyvera is not responsible for expired, lost, or misused travel credits.

6. Refund Status

You can check the status of your refund by:

Logging into your account and viewing "My Bookings"
Using the "Find My Booking" feature with your booking reference
Contacting our support team at support@fluxfills.com

7. Duplicate Refunds

If a refund is processed and you also receive a refund directly from the airline, you must notify us immediately. Duplicate refunds must be returned to Skyvera. Failure to do so may result in legal action and account suspension.

8. Chargebacks

8.1. Before initiating a chargeback with your bank or card issuer, please contact our support team. We are committed to resolving disputes amicably and promptly.

8.2. Unauthorized chargebacks may result in account suspension and may affect your ability to make future bookings.

9. Non-Refundable Items

The following items are strictly non-refundable after the 24-hour cancellation window:

Skyvera service fees
Booking fees
Payment processing fees
Travel insurance premiums (if purchased separately)
Non-refundable airline fares (cash component)

10. Currency and Exchange Rates

Refunds are processed in the original booking currency. If your payment was converted by your bank or card issuer, the refund amount may differ from the original charge due to exchange rate fluctuations. Skyvera is not responsible for currency conversion losses.

11. Changes to This Refund Policy

We may update this Refund Policy from time to time. Changes will be posted on this page with an updated "Last updated" date.

12. Contact

For refund inquiries, contact us at:

Email: support@fluxfills.com
Please include your booking reference in all communications.